Please read the following terms and conditions carefully before registering or accessing, browsing, downloading or using our website located at WWW.SWAPNAINFOTECH.COM and all associated sites linked to SWAPNAINFOTECH, or the SWAPNAINFOTECH Mobile Application or any similar platform.
Registered office at 15-1-184, Mahatma Gandhi Road, New Palvancha, Bhadradri Kothagudem Dist, Telangana 507115.
This depends on the delivery option selected by you. If you have chosen the standard delivery option, your order will arrive in 3-6 business days; if you have selected the express delivery option, it will take 1-2 business days. You may track your order through the My Orders section in My Account. You may also also track the order through our logistics partner's website using the Airway Bill (AWB) number provided to you once the product has been shipped.
You can track your order through the My Orders section in the My Account section whenever you like. Simply select the order you want to track and check its status. You may track your order even if you aren t signed in - just click on the Track Orders tab on the website homepage, enter your order reference number (the one in your order confirmation email and SMS) and your email ID into the relevant spaces, and check the order status.
To cancel your order, Kindly Submit Request Form Here
Reasons for Return
Return Policy makes it possible for You to return a product if You receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories. Return Policy here should be read in conjunction with the any specific terms and conditions applicable to a product which can be found on product descriptions page for returning a product.
Conditions for Return
In order to return any product sold through the Website, You are required to comply with the below mentioned conditions, viz.:
1. The return has to be in compliance with the Return Policy associated with the product category.
2. Swapna Infotech should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased, within period mentioned in the returns policy.
3. Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to You.
4. The return packages should be strongly and adequately packaged so that there is no damage of products during transit.
5. The returned products are subject to verification and quality checks by the sellers selling on Swapna Infotech in order to determine the legitimacy of the complaint or return.
6. If You have chosen the partner store option for delivery of the order and wish to return the product, You should return the product to the same store from where You collected the order or to other store that the partner might allow from time to time. You should return the product in original and unused condition along with all original price tags, labels, packing, barcodes, user manuals, warranty card and invoices, accessories, freebies and boxes received. Store reserves the right to accept the product and after quality check.
7. You should fill the Return Form provided by Swapna Infotech with the originally delivered package or make available to You over email or account and include it in the returned package. Return requests are not processed if the Return Form is incomplete or absent in the returned package received. The reason for return should be stated in the Return form. You should additionally fill out the delivery sheetused by the logistics service providers and note down any damaged or tampered condition of the delivered package.
8. The return has to be in compliance with the return policy of the seller or the manufacturer of the product where applicable.
Refunds are provided for cancellation / return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy.
Refund is made for the full amount of the order or part order successfully cancelled that was paid by You for the delivery of the order.
Time Period for Refunds
Refunds are normally processed within 1-6 working days after the completion of quality checks of product returned and further depends on various banking and payment channels.
Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded.
Swapna Infotech is not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.
Mode of Refund
The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to Your source account. Refunds are paid back to the source of payment.
Refund for payments made by modes other than Cash on Delivery, which fail when processed back to source may be refunded by National Electronic Funds Transfer ( NEFT ) to Your bank account.
Refund of orders placed using Cash on Delivery as the payment method will be made by cheque or demand draft or to Your bank account via NEFT or to Your wallet account depending on the discretion of Swapna Infotech.
You will need to update the bank account number and IFSC code to enable us to process a refund to Your account. Refunds cannot be processed to third-party accounts, i.e. the name on Your Swapna Infotech account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to Swapna Infotech will be sent to You.
All refunds by cheque will be in form of "at par" cheques or via online transfer; basis sole discretion of Swapna Infotech