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Refund Policy Details

Dear Customers, 
Please note that the replacement/return will be accepted till 10days after delivering of products. If Swapna Infotech or any of its websites fail to fulfill an order a 98% Refund is initiated from order value. In the event of any order cancellations request from customer end then the order amount will be refunded minus Payment gateway charges along with taxes if any.

All Refunds and Cancellation has to be authorized by Swapna Infotech! Please write email orders@swapnainfotech.com for cancellation.

Please note that charges for Cancellation are as follows: 3% from the order amount will be charged Credit & Debit Card , UPI, Wallets and other Payment Methods like Credit and Debit Card EMI, Cardless EMI, BNPL 3.5% will be charged from the order amount.

In case of the initial order being paid by cheque or direct debit or any other means, we will typically issue a cheque for the refund amount. 
The mode of refund amount is at the sole discretion of our policy.

Any Authorized Refund or Cancellation will be credited back within 7 to 10 working days to its Original Payment Method.

Timeline of Refund – How refund works and credited.

0-3 Days from Order Cancellation.
3-5 Days Refund Initiated
5-7 Days Refund Processed
7-11 Days Refund back to source payment.
11-14 Days Refund reflects into your source payment.