Delivery Information

Delivery Information

At Swapna Infotech, we strive to deliver your orders quickly, safely, and securely. This page explains our delivery process, estimated shipping timelines, and important information regarding order fulfillment.

Delivery Coverage

We deliver across most locations in India through trusted courier and logistics partners.

Delivery availability depends on your PIN code and courier serviceability.

Order Processing

Orders are processed within 2–3 business days after successful payment confirmation.

Orders placed after business hours, on Sundays, or public holidays are processed on the next business day.

Custom-built PCs, special-order products, and products procured on demand may require additional processing time. Customers will be informed in advance if any delay is expected.

Estimated Delivery Time

After dispatch, estimated delivery timelines are:

Location

Estimated Delivery

Metro Cities

2–4 Business Days

Tier-2 & Tier-3 Cities

3–6 Business Days

Remote & Rural Areas

5–8 Business Days

These are estimated delivery times and may vary depending on courier operations, weather conditions, public holidays, or other unforeseen circumstances.

Order Tracking

Once your order is dispatched:

A tracking number will be shared via Email and SMS within 24 hours.

You can use the tracking link provided by the courier partner to monitor your shipment.

Delivery Attempts

Our courier partners generally make up to three delivery attempts.
If delivery cannot be completed because:
The customer is unavailable,
The address is incorrect or incomplete,
The customer refuses delivery,
the shipment may be returned to Swapna Infotech. Re-delivery may require additional shipping charges.Our courier partners generally make up to three delivery attempts.
If delivery cannot be completed because:
The customer is unavailable,
The address is incorrect or incomplete,
The customer refuses delivery,
the shipment may be returned to Swapna Infotech. Re-delivery may require additional shipping charges.

Delivery Delays

While we aim to deliver every order within the estimated timeline, delays may occasionally occur due to:
Courier operational issues
Extreme weather conditions
Natural disasters
Government restrictions
High seasonal demand
Remote delivery locations
If your shipment is delayed, our Customer Support team will assist you with updated tracking information.

Damaged or Tampered Packages

Before accepting your parcel, please inspect the outer packaging.

If the package appears:
Damaged,
Opened,
Tampered with,
please refuse delivery whenever possible and contact us immediately with photographs of the package.

Missing or Incorrect Items
If your order:
Contains the wrong product,
Is missing accessories,
Includes fewer items than ordered,
please notify us within 7 days of delivery with photographs and your order details. We will investigate and resolve the issue as quickly as possible.

Delivery Address

Please ensure that your shipping address, contact number, and PIN code are accurate before placing your order.
Address changes cannot be guaranteed once an order has been dispatched.

Cash on Delivery (COD)

Cash on Delivery is available only for selected products and eligible serviceable locations.
Availability of COD is determined during checkout based on your delivery PIN code.
Swapna Infotech reserves the right to limit or disable COD for certain products, locations, or high-value orders.

Important Information

Delivery timelines are estimates and are not guaranteed.
Business days exclude Sundays and public holidays.
Certain products may require additional verification before dispatch.
Customers will be informed of any significant delays affecting their order.

For delivery-related questions, shipping assistance, or order tracking support, please contact us:
Email: orders@swapnainfotech.com
Our Customer Support team will be happy to assist you.