At Swapna Infotech, we are committed to delivering your orders safely and on time. Please review the following information regarding order processing, shipping, and delivery.
Order Processing
All orders are subject to payment verification and product availability. In-stock orders are processed within 1–2 business days after payment confirmation. Orders placed after business hours, on Sundays, or on public holidays will be processed on the next business day. Custom-built PCs, special-order products, or items sourced on demand may require additional processing time. Customers will be informed if any delay is expected.
Shipping
Orders are dispatched through trusted courier partners across India. Dispatch is generally completed within 24–48 hours after order processing. Shipping charges, if applicable, are displayed during checkout before payment. Free shipping offers apply only to eligible products and locations.
Estimated Delivery Time
Estimated delivery times begin after your order has been dispatched.
Location
Estimated Delivery Time
Metro Cities
2–4 Business Days
Other Cities & Towns
3–6 Business Days
Remote & Rural Areas
5–8 Business Days
Delivery timelines are estimates and may vary due to weather conditions, courier delays, natural disasters, public holidays, or other unforeseen circumstances.
Order Tracking
Tracking details are shared via email and SMS within 24 hours of dispatch. Customers can monitor their shipment using the tracking link provided by the courier partner.
Delivery Attempts
Courier partners generally make up to three delivery attempts.
If delivery cannot be completed because the customer is unavailable or the shipping address is incorrect, the shipment may be returned to us.
Re-shipping charges may apply for returned shipments.
Address Changes
Customers should ensure that the shipping address and contact details are accurate before placing an order.
If you need to modify your shipping address, please contact us immediately. Address changes cannot be guaranteed once an order has been dispatched.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
Courier operational issues Severe weather conditions Natural disasters Government restrictions High seasonal demand Remote delivery locations
For any questions regarding your shipment or delivery, please contact us: Email: orders@swapnainfotech.com Our customer support team will be happy to assist you.
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