Buyer Protection

Buyer Protection Policy

At Swapna Infotech, customer satisfaction is our priority. Our Buyer Protection Policy is designed to provide a safe and secure shopping experience by protecting customers against eligible order and payment issues.

If you experience any problem with your purchase, you may contact our Customer Support team for assistance.

Buyer Protection Period

Customers may report eligible issues within 15 days from the date of delivery.

Claims submitted after this period may not be eligible for Buyer Protection benefits.

Eligible Buyer Protection Claims

You may be eligible for a refund, replacement, or resolution if:

  • You received a product different from the one ordered.

  • The delivered product does not match the description on our website.

  • You received a damaged or defective product.

  • Your order is incomplete or missing accessories that were included with the product.

  • You received fewer items than you purchased.

  • Your order was cancelled after successful payment.

  • You accidentally made the payment twice for the same order.

  • Your order was lost during transit and confirmed by the courier partner.

  • You received the wrong brand, model, or specification.

Product Dissatisfaction

If the product is not suitable for your requirements, you may request assistance within the applicable return period.

Returns for product dissatisfaction are accepted only if:

  • The product is unused.

  • All original accessories, manuals, warranty cards, invoices, and packaging are included.

  • The product is returned in its original condition without physical damage or signs of misuse.

Approval of such requests is subject to inspection by our support team.

How to Raise a Claim

To report an issue:

  1. Contact our Customer Support within 15 days of delivery.

  2. Provide your Order Number.

  3. Describe the issue clearly.

  4. Attach photographs or videos (if applicable).

  5. Our support team will review your request and respond with the next steps.

Email: payments@swapnainfotech.com

Dispute Resolution

If there is a genuine dispute regarding an order, Swapna Infotech will investigate the matter fairly.

Where necessary, we may request additional information from both the customer and the courier or supplier before making a final decision.

Our objective is to resolve every genuine claim as quickly and fairly as possible.

Exclusions

Buyer Protection does not cover:

  • Damage caused by improper use, accidents, or negligence.

  • Products damaged after successful delivery.

  • Software installation or compatibility issues not related to manufacturing defects.

  • Products altered, repaired, or modified by unauthorized persons.

  • Claims raised after the applicable Buyer Protection period.

  • Minor cosmetic variations that do not affect product functionality.

  • Manufacturer warranty claims that are covered separately under the brand's warranty policy.

Refund & Replacement

If your claim is approved:

  • Replacement requests will be processed according to our Return & Replacement Policy.

  • Approved refunds are initiated within 2 business days after verification.

  • Refunds are credited to the original payment method within 5–7 business days, depending on your bank or payment provider.

Contact Us

If you need assistance regarding your order, please contact us:

Email: payments@swapnainfotech.com

Our Customer Support team is committed to providing a fair and timely resolution for all eligible Buyer Protection claims.