Refund policy
At Swapna Infotech, customer satisfaction is important to us. This Refund Policy explains when refunds are available, how they are processed, and any applicable deductions.
1. Eligibility for Refund
A refund may be approved under the following circumstances:
Swapna Infotech is unable to fulfill or ship your order.
Your order is cancelled by Swapna Infotech before dispatch.
Your cancellation request is approved before the order has been dispatched.
A refund is approved in accordance with our Return, Replacement, or Warranty Policy.
Duplicate payment has been made for the same order.
All refund requests are subject to verification and approval by Swapna Infotech.
2. Return & Replacement Window
Customers must report any damaged, defective, incorrect, or missing products within 7 calendar days from the date of delivery.
To qualify for a refund or replacement, the product must:
Be in its original, unused condition.
Include all original accessories, manuals, warranty cards, invoices, and packaging.
Not show signs of physical damage, misuse, liquid damage, or unauthorized modification.
Products that do not meet these conditions may not qualify for a refund or replacement.
All returned products are inspected by our Quality Assurance team upon receipt. Refunds or replacements will be processed only after the inspection confirms that the product meets the eligibility criteria outlined in this policy.
3. Order Cancellation Refunds
Before Dispatch
Orders may be cancelled before dispatch by contacting our Customer Support team.
If the cancellation request is approved before dispatch, the refund will be processed after deducting applicable payment gateway or financial processing charges. These charges are levied by the respective payment service providers and financial institutions and are non-refundable once the payment has been successfully processed. No payment gateway deduction will be applied if the order is cancelled by Swapna Infotech due to stock unavailability, pricing errors, technical issues, or any other reason attributable to us.
These charges are levied by payment service providers and financial institutions and are non-refundable once the payment has been successfully processed.
4. Orders Cancelled by Swapna Infotech
If Swapna Infotech cancels an order due to:
Stock unavailability,
Technical issues,
Pricing errors,
Payment verification failure,
Supplier constraints, or
Any other reason attributable to us,
100% of the amount paid will be refunded to the original payment method. No cancellation or payment gateway charges will be deducted in such cases.
5. Refund Method
Approved refunds are generally processed to the same payment method used for the original purchase.
Where this is not technically possible or permitted by the payment provider, Swapna Infotech may process the refund using another legally permissible method after verifying the customer's identity.
6. Refund Processing Time
Once your refund request has been approved:
- Approved refunds are initiated within **2 business days** after successful verification.
- Refunds are processed only to the original payment method used for the purchase.
- Most banks and payment providers credit the refunded amount within **5–7 business days**.
- Depending on your bank, card issuer, UPI provider, or payment gateway, it may take up to **14 business days** for the amount to reflect in your account.
Please note that refund timelines may vary depending on the payment method and banking partner. Swapna Infotech is not responsible for delays after the refund has been successfully initiated.
7. Non-Refundable Situations
8. Shipping Charges & Service Fees
Original shipping charges, express delivery charges, installation fees, gift wrapping charges, and other service fees (if applicable) are generally non-refundable.
However, if a refund is approved due to an error by Swapna Infotech, such as an incorrect product, damaged product, or order cancellation from our end, these charges may also be refunded at our sole discretion.
9. Fraud Prevention & Policy Misuse
To protect our customers and maintain a fair shopping experience, Swapna Infotech reserves the right to reject or investigate any refund, return, replacement, or cancellation request that appears to involve:
- False or misleading claims.
- Deliberate product damage after delivery.
- Abuse or repeated misuse of our return or refund policies.
- Submission of altered, incomplete, or fraudulent information.
- Any activity suspected to be fraudulent or intended to obtain an unfair benefit.
Where necessary, we may request additional information, photographs, videos, or supporting documents before making a final decision.
Swapna Infotech reserves the right to refuse service or take appropriate action in cases involving suspected fraud or policy abuse.