Replacement

Replacement Policy

At Swapna Infotech, we strive to deliver products in perfect condition. If you receive a damaged, defective, or incorrect product, you may be eligible for a replacement in accordance with this policy.

1. Replacement Eligibility

You may request a replacement within 7 calendar days from the date of delivery if:

You received a damaged product.
You received a defective product.
You received the wrong product.
The product does not match the description on our website.
The product is missing parts or accessories that were included with the purchase.
The product has a manufacturing defect confirmed upon inspection.

All replacement requests are subject to verification and approval by Swapna Infotech.

2. Conditions for Replacement

To qualify for a replacement, the product must:

Be returned within the applicable replacement period.
Be in its original condition.
Include all original accessories, manuals, warranty cards, invoices, and packaging.
Not show signs of physical damage caused after delivery.
Not be altered, repaired, or modified by an unauthorized person.

Products that do not meet these conditions may not be eligible for replacement.

3. How to Request a Replacement

To request a replacement:

Contact our Customer Support within 7 calendar days of delivery.
Provide your Order Number.
Describe the issue in detail.
Share clear photographs or videos showing the problem.

Replacement Support: 📧 orders@swapnainfotech.com

4. Inspection & Approval

After the returned product is received:

Our Quality Assurance team will inspect the product.
If the replacement request is approved, a replacement will be arranged based on product availability.
If the product is found not to meet the eligibility criteria, it may be returned to the customer.
5. Replacement Process

If the requested product is available in stock:

A replacement order will be processed after approval.
Customers will receive tracking information once the replacement has been dispatched.

If the same product is unavailable:

We may offer an equivalent replacement (with your consent), or
Process a refund in accordance with our Refund Policy.
6. Non-Eligible Replacement Requests

Replacement requests may be declined for:

Physical damage caused after delivery.
Damage due to misuse, negligence, improper installation, or liquid exposure.
Normal wear and tear.
Products repaired or modified by unauthorized service providers.
Products returned without original accessories or packaging.
Requests submitted after the replacement window has expired.
7. Manufacturer Warranty

Many products sold by Swapna Infotech are covered by the manufacturer's warranty.

Where applicable, customers may be directed to the manufacturer's authorized service center for warranty claims after the replacement period has expired.

8. Fraud Prevention

Swapna Infotech reserves the right to reject replacement requests involving:

False or misleading claims.
Deliberate product damage.
Policy abuse.
Fraudulent documentation or evidence.

Additional information or proof may be requested before a final decision is made.

9. Contact Us

For replacement assistance, please contact:

Replacement Support:📧 support@swapnainfotech.com
Order Support: 📧 orders@swapnainfotech.com