Payment Security
At Swapna Infotech, your payment security is our highest priority. We use trusted payment technologies and secure payment gateways to help ensure every transaction is safe, encrypted, and protected.
Secure Checkout
All online payments made on www.swapnainfotech.com are processed through secure payment gateways using industry-standard SSL (Secure Socket Layer) encryption technology.
This helps protect your payment information during transmission and prevents unauthorized access.
Safe Payment Methods - We support multiple secure payment options, including:
Credit Cards (Visa, Mastercard, RuPay*)
Debit Cards (Visa, Mastercard, RuPay, Maestro*)
UPI
Internet Banking
Wallet Payments (where available)
Bank Transfer (orders are processed after payment confirmation)
Credit Card EMI (available with participating banks)
Debit Card EMI (where supported)
Cardless EMI (available through eligible providers)
Bajaj Finserv EMI (subject to eligibility)
All payment methods are processed through authorized payment service providers.
Payment Verification
For your security, certain orders may require additional verification before shipment.
Verification may include:
- Payment confirmation
- Customer identity verification
- Billing information verification
- Fraud prevention checks
These checks help protect both customers and Swapna Infotech from unauthorized transactions.
Fraud Prevention
To maintain a secure shopping environment:
- Orders identified as suspicious may be temporarily placed on hold for verification.
- We reserve the right to cancel orders that cannot be successfully verified.
- If a payment is successfully received but the order cannot be processed, the payment will be refunded to the original payment method.
Refund Security
When a refund is approved:
- Refunds are initiated within 2 business days after approval.
- Refunds are processed only to the original payment method used while placing the order.
- Depending on your bank or payment provider, the refunded amount is generally credited within 5–7 business days.
For EMI transactions, reversal timelines are determined by the respective bank or finance partner.
Customer Responsibility
To keep your account and payment information secure:
- Never share your OTP, CVV, card PIN, or banking passwords with anyone.
- Always ensure you are making payments only through www.swapnainfotech.com.
- Contact your bank immediately if you notice any unauthorized transaction.
Payment Failure
If your payment fails but the amount is debited from your account:
- Please wait for confirmation from your bank or payment provider.
- In most cases, unsuccessful transactions are automatically reversed by the bank within their standard processing time.
- If the amount is not reversed within the expected timeframe, please contact our Customer Support with your payment details.
Data Privacy
Swapna Infotech does not store your complete credit card, debit card, or banking credentials on our servers.
Your payment information is securely processed by our authorized payment gateway partners in accordance with applicable security standards.
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